User Privacy Policy
This Privacy Policy describes how Richy Reels collects, uses and protects the personal information of people who use our online casino services. We take privacy seriously and explain here what data we gather, why we need it, who we may share it with and how you can manage your information.
Types of data we collect
We collect information you provide directly, information generated by your activity on the site and technical information from your device and browser. This helps us operate accounts, process payments and keep the service secure.
Personal data
Personal data includes your name, date of birth, contact details, email address, billing address and identity documents you supply for verification. We use this information to register and verify accounts, prevent fraud and comply with legal checks when required.
Technical data
Technical data includes IP address, device type, browser version, operating system, referrer data and location data derived from your IP. We also collect session data and game activity to maintain platform stability and improve functionality.
Transactional data
Transactional data covers deposits, withdrawals, payment method details, transaction timestamps and betting history. Payment card details are not stored by us if a third-party payment processor is used; we receive confirmation of successful payments and related metadata.
How we use your information
We use your data to operate your account, process deposits and withdrawals, carry out identity checks, detect and prevent fraud, manage responsible gambling tools and provide customer support. We may also use aggregated, anonymised data for analytics and service improvement.
Data protection practices
We protect data using standard security measures such as encrypted connections (TLS), access controls and regular security reviews. Only authorised staff and contracted service providers have access to personal information where necessary. We train our team on data handling and monitor systems for unusual activity.
Cookies and tracking technologies
We use cookies and similar technologies for essential site functions, analytics and to tailor content. Some cookies are set by third parties for analytics and advertising. You can manage cookie settings through your browser or via the cookie control tools on the site. Disabling some cookies may affect site functionality.
Information sharing and third parties
We share personal data with trusted service providers who support operations, including payment processors, identity verification services, customer support platforms and analytics providers. We may disclose information when required by law, to prevent fraud or to protect our rights. We do not sell your personal data.
User rights
You have rights to access the personal data we hold about you, request correction, request deletion where lawful, and object to or restrict processing in certain circumstances. Requests will be handled after appropriate verification and subject to legal and security obligations.
Access, correction and deletion
To exercise your rights or update your details, contact us at [email protected]. We will respond to verified requests and explain any reasons we cannot comply, for example where retention is necessary for fraud prevention or legal compliance.
Privacy policy updates
We may update this policy from time to time. Material changes will be posted on the site with an updated effective date. Please check this page periodically to stay informed about how we protect your information.