Contact Our Support Specialists
Need a hand? Our support team is ready to help with questions, account-related issues, technical concerns or general feedback. Whether you need help with a withdrawal, have queries about bonuses or want to report a fault, get in touch and we’ll respond promptly. Use the contact options below for fast assistance via email or phone; our team can handle account checks, payment queries and general enquiries. We aim to reply quickly and can guide you through verification or bonus queries.
| Department | Contact |
|---|---|
| Customer support | [email protected] - Live chat 24/7 for account and technical queries |
| General enquiries | [email protected] - replies within 48 hours |
| Affiliate enquiries | [email protected] - partner team |
| Phone | +44 20 7946 5128 |
| Working hours | Mon - Fri, 09:00 - 18:00 (phone); chat 24/7 |
Email Assistance
For detailed requests, account issues or where documents/explanations are needed, email is the preferred contact method. Please send messages to [email protected] with a clear subject line, your account username and up-to-date contact details to avoid delays. Attach any relevant files and allow time for verification; we'll respond as quickly as possible once all necessary information is provided.
Send Us a Message
Response Time
We aim to respond to support requests promptly. Most enquiries receive a reply within one business day. Simple account or payment questions are usually handled quickly; more complex cases such as document checks or dispute investigations can take longer depending on their nature and any third-party input. We will keep you updated on progress and expected timescales.
Feedback
Got feedback, suggestions or ideas to improve Richy Reels? We’d love to hear from you. Send your thoughts to [email protected] or use the site feedback form. All submissions are read carefully and used to shape site improvements, promotions and usability updates. Your input helps us prioritise fixes and deliver a smoother, more practical experience for all UK players.