User Terms and Conditions

This Terms and Conditions page sets out the rules that apply when you use Richy Reels. It explains the relationship between us and our customers, what we expect of users and what you can expect from the site. By registering an account or using our services you accept these terms and any related policies referenced herein.

Account responsibilities

Account holders are responsible for maintaining the confidentiality of their login details and for any activity that occurs under their account. We expect you to provide accurate information at registration and to notify us immediately if you suspect unauthorised access. You must not share accounts, transfer funds between accounts for other people or allow third parties to use your credentials.

Eligibility requirements

To register an account you must be at least 18 years old and legally permitted to gamble in your jurisdiction. We may refuse registration or close accounts where local law prohibits access. We reserve the right to require identity, age and address verification at any time and to suspend withdrawals until verification is completed.

Acceptable platform use

Users must not use the site for illegal activity, to launder money, to collude in games or to exploit system errors. Abusive behaviour towards staff, use of bots, multiple accounts or deliberate circumvention of limits and controls will result in account action including suspension and forfeiture of funds. We may impose deposit, loss and wager limits or restrict access to specific features at our discretion.

General bonus and promotion rules

Promotions and bonuses are subject to specific terms that apply in addition to these conditions. Where a promotion is provided, wagering requirements, eligible games, contribution weights and maximum bet rules will be stated with the offer. We may cancel, vary or withdraw promotions at any time and may refuse bonus funds where we suspect abuse, error or a breach of the promotion terms.

Deposits and withdrawals

Payments must be made via the methods shown in your account. We process deposits and withdrawals in line with the payment provider’s rules. Withdrawals may be subject to verification checks, processing times and minimum or maximum limits. We may ask for additional identity or source‑of‑funds documentation before releasing funds. Network, intermediary or conversion fees may apply and are the responsibility of the player.

Verification and checks

Verification helps keep the service secure. If we request documents to verify your identity or source of funds you must supply them promptly. Failure to do so may result in delays to withdrawals, account restrictions or closure.

Dispute resolution

If you have a complaint you should contact our support team in the first instance. We will investigate and seek to resolve issues fairly and promptly. Where we cannot agree a resolution, escalation routes and any available independent dispute processes will be explained. Using the service does not affect your statutory rights.

Updates to terms and conditions

We may update these terms from time to time. Where changes are material we will notify you via your registered email or account messages. Continued use of the site after notification constitutes acceptance of the revised terms. You should check this page regularly to remain informed about the current rules that apply to your account.